FAQs
Welcome to our Help & FAQs page! Below you’ll find answers to the most common questions about SmartScribbles products, orders, and policies.
Ordering & Payments
Q: How do I place an order?
A: Simply browse our shop, add your chosen items to the cart, and proceed to checkout. Once your order is confirmed, you’ll receive a confirmation email.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, as well as other secure payment methods provided at checkout.
Q: Can I change or cancel my order after placing it?
A: If you need to make changes, please contact us as soon as possible at contact@smartscribbles.store. Once your order has been processed or shipped, we may not be able to make changes.
Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We currently offer free shipping on all orders.
Q: How long does shipping take?
A: Orders are typically processed within 1–3 business days. Delivery times vary by location, but most orders arrive within 7–15 business days.
Q: Do you ship internationally?
A: At this time, we ship to most major regions. If you’re unsure whether we ship to your country, please reach out to us before placing your order.
Returns & Refunds
Q: What if I’m not happy with my purchase?
A: No problem — your satisfaction is our priority. If you’re not happy, email us at contact@smartscribbles.store